When an application stalls while you are working in it:

1. First, be patient.
2. After patience, if you need to Force Quit, open the Force Quit window.
3. Apple-Option-Escape
4. Select the application that is stalled, and click Force Quit.
5. Then re-launch the application.

Force Quit fixes most cases of a stalled application. Almost NEVER is a restart of the computer required. 

To change your password, click here.

Type your userid and current password to authenticate to the password change tool.
Fill the boxes with the requested information.
Click Change.

It's a good idea to organize related files in Neon2K into folders. To create folders and organize files:

1. Make sure you are working inside your Neon2K folder.
   
2. From the File menu, select New Folder.
3. Click the word untitled, and name the folder appropriate to the items it will hold.
4. Drag related files into the folder.
5. Repeat steps 2-4 for additional folders.
   
6. Suggestion: Many students have a folder for English, Math, Science, etc.
   
7. At the end of the school year, you can gather folders together into one folder and name it 6th grade, 7th grade, etc.
   

To delete items from your Neon2k folder, drag them to the desktop trash.

You may access Neon2K from your home computer. Here is how:

On a Macintosh:

1. Select "Connect to Server" from the Go menu in Finder.
2. In the Server Address box, type neon2k.scasd.org
3. Click Connect
4. Log in

On a PC:

1. Use Internet Explorer or FireFox.
2. Go to http://myfiles.scasd.org (Do NOT type www)
3. Log in
4. Click the filename to download the file to your computer. Work on it and then upload it back to neon2k by clicking the UP ARROW at the top of the screen.

NOTE: Whether using a Macintosh or a PC, if you do not have the software on your home computer that was used to create the file, you will not be able to work on it at home. For example, if you used PowerPoint at school to create a project, but you do not have PowerPoint on your home computer, you will not be able to work on your project at home, even though you are able to download it from neon2k.

The best way to delete messages from Web Mail quickly:

1. At the Web Mail login screen, select the radio button for "simplified."
2. Log in.
3. ***Click the "Settings" button at the top of the screen.
   
4. ***Click the box that says "Delete messages permanently" if it does not have a check mark.
   
5. ***Click "Save and close."
6. Steps 3 through 5 are necessary only ONCE. You do not have to repeat these steps the next time you wish to delete messages.
   
7. Go to your INBOX. Click the "X" on the far right side of the screen, for each message you wish to delete.
   
8. To delete ALL messages, click the check box for "All" at the top of the message list. At the bottom of the message list, select "Delete" from the drop down menu. Caution: All messages that have been checked will be deleted. Click OK.